top of page
The Communiqué News

The debut of a virtual fashion assistant leveraging OpenAI technology by European fashion e-tailer Zalando, based in Germany, aims to improve the online fashion buying experience.


Pritish Bagdi

Image: Zalando; virtual fashion assistant powered by ChatGPT


In a statement, Zalando said it would launch the first beta version of its virtual fashion assistant powered by ChatGPT across its website and apps this spring to help customers navigate through its “large assortment in a more intuitive way”.

Utilising OpenAI technology, the chatbot will allow customers to ask questions using their own fashion terms and words and provide them with relevant suggestions in an “intuitive and natural” way.

According to Zalando, if a customer asks, “What should I wear for a wedding in Santorini in July?” the fashion assistant will understand that this is a formal event and what the weather is like in Santorini in July, and therefore, provide clothing recommendations based on that input.

This could be combined in the future with customer preferences, such as brands they follow and products available in their sizes to deliver a more personalised selection of products, added Zalando.

The virtual fashion assistant will be enabled for a selected group of customers in the UK, Ireland, Germany and Austria, with support in both English and German.

Tian Su, vice president of personalisation and recommendation at Zalando, said: “At Zalando, our customers have always been at the centre of everything we do. As a leader in fashion e-commerce in Europe for 15 years, we have consistently embraced new technologies to enhance our customers' shopping experience. We are excited to be experimenting with ChatGPT to help our valued customers discover even more fashion they will love.

"This is just the beginning; we are committed to understanding our customers' needs and preferences even better, and we are eager to explore the potential that ChatGPT can bring to their shopping journey. As we continue testing and introducing new solutions, our focus remains on learning how our customers want to interact with our fashion assistant to provide them with the best possible experience."



Thanks to The Fabricant and World of Women for making this event so special and bringing nothing but good vibes to the metaverse fashion world.

Swati Bhat

Let’s take a collective breath and take a recap of the best metaverse fashion event of 2022. After a week of meeting so many game-changing players in the space, we will also share some of our thoughts on the future of digital fashion through the lens of virtual events.


Digital avatars from around the world

The three-day event represented all walks of life, with thousands of attendees worldwide jumping into Decentraland throughout the week. From dancing to runway walking, we saw designers, builders, artists, and fashion enthusiasts come together to share ideas and learn from each other in a budding fashion tech industry.


Our Twitter design contest, led by the Fabricant, got 100+ participants. We received some impressive entries that exceeded our expectations, so it was tough to pick a winner. Congratulations to K3, Supernina, and SUNO on some magazine-worthy photos and outfits.


The Fabricant x World Women takeover metaverse fashion

Shout out to The Fabricant and World of Women teams, particularly special guests like Anna Dart and Adriana Hoppenbrouwer-Pereira of the Fabricant, Christine Theriot of BFF, and Diani-Luk Y. of World of Women for making the event so memorable.


The Fabricant is working on so many fascinating projects, it’s hard to keep up. And World of Women just keep bringing amazing campaigns and utility for their community.


Virtual events like the WoW Fashion event present countless new opportunities for industry leaders to connect without having to be in a physical location. Plus, attendees who want to hear from speakers and share ideas may not have the availability or resources to meet in person.


At RLTY, we understand how digital landscapes allow us to collaborate and form deeper relationships in places never possible before. With a more diverse range of people to connect with, events like last week offer more interesting and enriching conversations than one-way live streams on social media or webinar calls on Zoom.


A reflection of Synth Ave, the Fashion Metaverse HQ

Synth Ave wasn’t built in a day. RLTY worked around the clock to create a virtual experience worth remembering. The colossal fashion metaverse headquarters included pop-up shops from leading digital fashion brands and a massive screen for in-depth conversations and panel discussions.


We see fashion brands using the metaverse to connect with their community and prospective buyers. By creating virtual spaces for community members to interact with each other, brands can use interactive and dynamic virtual reality experiences to:


  • Build hype on upcoming drops

  • Sneak preview releases

  • Connect and get feedback from customers

  • Showcase past work

  • Network and socialize

  • Offer rewards, discounts, and incentives

The Future of the Fashion Metaverse

As we touched on above, this week got us thinking about the future of fashion technology and the role of the metaverse in growing fashion across the world.


Sure, Decentraland has its limitations. And the technology has a long way to go before it rivals online shopping experiences from big retailers like Amazon.


With that said, thousands of participants were eager to try out something new. Even without the perfect user experience, thousands of people stuck around and were patient enough to try and make it work. And we think that is significant in the broader perspective of adopting new technologies like the open metaverse.


If users are willing to bear with the cumulative beta version of metaverse technology, we can only imagine what mass adoption might look like as platforms constantly improve their UX/UI.


The fashion world has been quick to adopt web3 as a way to engage more creatively with consumers. And we at RLTY think they (as an industry) will benefit greatly from that foresight in the coming years.



Amsterdam [Netherlands], June 18: The metaverse, while not an entirely new concept, is still under continuous development. It's not one tangible facet but a multiverse of different virtual environments that allow users to explore online spaces and their place in them. It was this particular aspect that was investigated during a panel discussion at Met Ams, a newly established conference in Amsterdam entirely focused on making the metaverse more accessible.


Swati Bhat

Pic Courtesy: Set Vexy, Met Ams 2022


The panel, held on Thursday, the second day of the two day event spanning June 15 to 16, consisted of a number of influential individuals in the digital fashion sphere, each of which contribute to varying elements of virtual design development. Founder of digital creative agency Mad XR, Ashumi S, senior lecturer at Amsterdam Fashion Academy, Giancarlo Pazzanese, and Kerry Murphy, the founder and CEO of digital fashion platform The Fabricant, each spoke of their own take on the merging of digital and physical identities in the metaverse space.

When discussing the actual meaning of ‘identity’, the panellists mostly referenced links to their upbringing and personal experiences that helped shape who they are. They noted that these can often collide with how we unconsciously want to be perceived in the metaverse too, despite it essentially being a clean slate – something they all said we should work to move away from.

“In the world we live in, we have these limitations around us, especially when it comes to the laws of physics,” said the panel’s moderator, metaverse and non-fungible token (NFT) strategist, Diego Borgo. “The exciting part of the metaverse and virtual reality is how you are breaking those boxes, so you can be whoever or whatever you want. I think that is exciting, especially when it comes to fashion and digital fashion.”

“You can have multiple different personas…”

Pazzanese agreed with Borgo’s sentiment, adding that this idea also works for clothing too. Designers are able to completely reimagine the silhouettes of standard clothing, reshaping what we know about an item and taking it beyond the boundaries that exist in the physical realm. The panelists each agreed that fashion brands should be taking advantage of this freedom that working in the digital space actually provides, exploring the new ways it allows users to express themselves and the fluidity of identity in virtual reality.

“We are not set to be this one person, you can have multiple different personas,” The Fabricant’s Murphy said. “That’s really the power of the metaverse and the Web3 space. It brings us the tools to be able to express ourselves in much more unique ways. Hopefully, experiences in the metaverse will also come into our physical lives, where we may be brave enough to express ourselves in new ways that we wouldn’t normally have done.”

Mad XR’s Ashumi said that she had observed children forming their identities through role playing in the real world, directly translating their experiences in metaverse gaming environments and ultimately contributing to the formation of their own expression and way of dressing. However, Murphy added that even children are facing the brunt of offline social constructs, often showing resistance towards using digital clothing in ways that could be negatively perceived offline, like a boy wearing dresses.

“We need to make it a safe space..”

“It’s funny how those social constructs come into that space as well – that we take it with us into the metaverse,” he commented. “I still think there is some type of learning to be done for kids to break down those barriers. It's a space where kids can learn to express themselves in a much richer way than their physical lives, but we need to make it into a safe space, not just where we bring in the same social constructs, because otherwise we aren't going anywhere.”

Pazzanese said that it was this safe space that was an important yet often overlooked part of the metaverse, noting that bringing our unconscious biases into these spaces could hinder its development. “In order to be free, express ourselves and try these clothes, we need to feel safe,” he said. “There is a lot of invisible diversity, and that is what creates a community, when you are recognised and accepted for the aspects that you don’t see but want to express somehow.”

However, to get to this point, the panelists emphasised the need for diversifying the space itself, with each of them noting that there is an obvious lack of women and cultural inclusivity within the Web3 and metaverse-based industries. This is evident in the often overtly sexualised female avatars present in online games, and created by male designers, or the sparse diversity in characters and digital creators. All agreed that it was imperative to change these elements in order to move forward.

“There is a responsibility for the images we put out there as designers,” Pazzanese added. “The metaverse needs to be built by people with a long term vision, not just in the technical space. It is important to bring other builders into it – people that can define the values of the metaverse because it's a male driven environment. Otherwise, we are just replicating the same space we already have. The metaverse is an extension of our existence and it's supposed to be a place that is better to be in, rather than worse.”

Ultimately, while the metaverse allows for much freedom and flexibility, companies should still take accountability over the images that they put out there, the lecturer continued. In doing so, Pazzanese hopes that the metaverse can become this ‘safe space’ for those looking to explore their identity, dismantle social constructs and promote a more inclusive environment.


bottom of page